Which add-ons and accessories are compatible with my Mobitek mobile phone?
Newer models all make use of the same battery chargers and USB cables. If you are after more specific accessories you will need to consult the Support page for your specific model, which you can do by selecting a phone from the dropdown menu at the header of this page.
Is my Mobitek phone covered under warranty?All Mobitek phones are issued with standard 12 month warranty. In some cases the provider may offer an extended warranty at an increased price, in which case it is best to consult your provider or locate your original receipts.My phone is asking for a PUK code. I cannot access my phone. Where can I obtain it?Please contact the provider of your network for your PUK code. A PUK is a Personal Unlock Key and would be required only if you have accidentally entered your PIN Code incorrectly 3 times consecutively.What is my phone's security code?The default security code in all Mobitek phones is 12345. If it does not work, it would be best for you to take your phone in to the nearest authorised service centre for a code reset. Be advised that there will be a fee to reset the code. My phone is displaying the messages "SIM card rejected" or "SIM card unaccepted". What should I do?The SIM card is provided by your service provider. In most cases, contacting them directly is the best source of assistance with SIM card problems. Your phone may display a SIM card error message if the sim card is out of alignment, PUK is entered incorrectly, or you have recently changed operators and the SIM has not been reconfigured. If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider to have the SIM card tested or replaced.For further assistance, you may wish to use our queries form on the Contact Us page. Please make sure your question is not already answered in the above and that you have read all the documentations on your phone before doing so.
